Privacy Policy

1. Who we are

Zen-Tech provides cloud-based educational software, administrative tools, learning management, assessments, attendance and analytics to educational institutions. Our solutions are designed to support teaching, learning, governance and administrative workflows.

2. Information we collect

We collect information that is necessary to deliver and improve our services. Collected categories commonly include:

• Account & profile: names, role (student/teacher/parent/admin), email, phone, profile photo, institution and class/section.
• Student records: enrollment details, attendance, grades, assessments, individualized education information where provided by Institutions.
• Payment and billing: invoices, billing contacts and payment tokens (we do not store full card PANs).
• Usage & diagnostics: IP address, device and browser metadata, login timestamps and feature usage logs.
• Communications & content: messages, uploaded assignments, documents and support requests.

3. Children’s data & parental consent

Because Institutions we serve include minors, we apply additional safeguards:

• Institutions must obtain lawful parental or guardian consent where the applicable law requires it prior to providing student data to us.
• We will not use children’s personal data for targeted advertising.
• Where required by law, we support verified parental consent workflows and cooperate with Institutions to facilitate compliance.

4. How we use information

We use personal data to:

• Provide, maintain and improve the platform and services (classrooms, assessments, reports).
• Authenticate and manage user accounts, roles and permissions.
• Process payments, subscriptions and invoices.
• Provide support, notify users about changes and respond to requests.
• Detect, investigate and prevent security incidents, fraud and abuse.

5. Legal bases for processing (where applicable)

Where legal frameworks require a legal basis (for example, GDPR), we rely on one or more of:

• Performance of contract with the Institution or user;
• Compliance with legal obligations;
• Legitimate interests (platform security, service improvement), balanced against rights and freedoms;
• Consent for optional features or marketing communications.

6. Sharing & disclosures

We do not sell personal data. We may share information with:

• Institutions: account owners and admins who manage their institution data.
• Service providers: processors who support hosting, analytics, payments and communications (contractually restricted to necessary use).
• Legal requirements: disclosures required by law or to protect rights, safety or property.
• Business transactions: in merger, sale or asset transfer scenarios with appropriate safeguards.

7. Third-party services & integrations

Our platform integrates with third-party tools (video conferencing, content providers, payment gateways). These services have their own privacy practices — review their policies before enabling integrations. We are not responsible for third-party practices once authorized by you or your Institution.

8. Cookies & similar technologies

We use cookies and similar technologies for session management, authentication, preferences and analytics. You can manage cookies using your browser settings or account preferences where available.

9. Data retention

We retain data only as long as necessary to provide services, comply with law, resolve disputes and enforce agreements. Institutions controlling accounts may request exports or deletion in accordance with their agreement and applicable law.

10. Security

We implement technical and organizational safeguards such as TLS for data in transit, encryption at rest where appropriate, role-based access controls, logging and periodic security assessments. While we strive to protect data, no system is perfectly secure; in the event of a breach we will follow applicable notification obligations.

11. International data transfers

Operating globally may require cross-border transfers. Where transfers occur we adopt legal safeguards (e.g., standard contractual clauses) or other mechanisms required by law to protect personal data.

12. Your rights

Depending on jurisdiction, data subjects may have rights such as access, correction, deletion, restriction of processing, objection and portability. To exercise rights, contact the privacy team below. Institutions may also manage many user settings via their admin consoles.

13. Marketing & communications

We send administrative messages and, where opted in, product updates and promotional communications. You may opt-out of marketing communications using the unsubscribe mechanism in messages or by contacting our privacy team.

14. Controller vs. processor

In many cases Institutions that upload or enter student/staff data are the data controller, and Zen-Tech acts as a processor providing the platform. Details vary by agreement — contact us for specifics about your account.

15. Automated decision-making

We may provide automated features (e.g., basic recommendations or automated scoring tools). Where legally required we provide explanations and human review options; we strive to ensure fairness and accuracy in automated processing.

16. Compliance & audits

We comply with applicable data protection laws and maintain reasonable security controls. Institutions can request compliance information consistent with contractual and security constraints.

17. How to contact us

For privacy questions, data requests or complaints, contact Zen-Tech’s Data Protection team:

• Email: zentechindiaofficial@gmail.com
• Phone: +91 7738342274 | +91 7039554733

Data subjects may also contact local data protection authorities where applicable.

18. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted with an updated effective date and, where appropriate, notified to users via in-app notice or email.

19. Important legal notes

• This policy summarizes our general practices and may be supplemented by institution-specific agreements or privacy notices.
• This document is informational and does not constitute legal advice. Consult counsel for legal interpretation and obligations.