Privacy Policy

Effective Date: 08 May 2025 | Last Updated: 08 May 2025

Zen-Tech (part of T-Service Group) is committed to protecting your privacy. This Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you have under applicable law.

Data controller: Zentech (T-Service Group)

Contact: zentechindiaofficial@proton.me, zentechindiaofficial@gmail.com

Introduction

Welcome to Zen-Tech. This Privacy Policy describes how we collect, use, disclose, and protect personal information collected through our website, products, and services. By using our platform you consent to the processing described below.

Information We Collect

We collect information necessary to provide, secure, and improve our services. Common categories include:

Personal Information

Full name, email address, phone number, postal address, profile photo.

Authentication & Account Data

Usernames, hashed passwords, multi-factor authentication tokens, and account preferences.

Technical Data

IP address, device and browser type, OS, screen size, network information, and crash logs.

Usage & Interaction Data

Pages visited, features used, timestamps, session duration, and analytics events.

Location Data

Where enabled by you, we may collect geolocation to improve service relevance (e.g., regional offerings).

Why We Use Your Data (Purpose & Legal Basis)

We use personal data for clear operational reasons tied to delivering and improving our services. Typical purposes and legal bases include:

To provide services: processing necessary to perform a contract with you (e.g., account setup, service delivery).
To communicate: send service notifications, updates, and security alerts (legitimate interest / contractual).
To improve product: analytics and product development (legitimate interest/consent where required).
To comply with law: legal obligations such as tax, regulatory or safety requirements (legal obligation).
With your consent: for marketing or optional personalization features — you can withdraw consent at any time.

Cookies & Tracking

We use cookies and similar technologies to enable site functionality, remember preferences, and analyze usage. Categories include:

Essential cookies: required for basic site operations (cannot be turned off).
Performance & analytics: help us understand how the site is used so we can improve it.
Functional: store user preferences and enable enhanced features.
Advertising: used only with explicit consent for targeted content; we do not sell personal data.

You can manage cookie preferences through your browser or our cookie settings UI where provided.

Third-Party Sharing & International Transfers

We may share data with trusted third-party service providers (e.g., cloud hosts, analytics, payment processors) who act as processors under contract. We require appropriate confidentiality and security safeguards.

Your data may be stored or processed in countries outside your jurisdiction. Where required by law, we implement safeguards such as standard contractual clauses or ensure transfers are to jurisdictions with adequate protections.

Data Retention

We retain personal data only as long as necessary for the relevant purpose and to meet legal and regulatory requirements. Below are typical retention periods (examples):

Data Category	Typical Retention
Account & profile information	Kept while account is active + up to 7 years for legal/compliance needs
Transaction & billing records	7 years (or as required by local tax law)
Logs & analytics	6–24 months depending on aggregation and use
Marketing consents/preferences	Until withdrawn + short grace period for record-keeping

Security of Your Data

We use commercially reasonable technical and organizational measures to protect data, including encryption in transit (TLS) and at rest, role-based access controls, secure cloud hosting, regular security assessments, and incident response procedures.

Note: No system is perfectly secure; we will notify affected users and regulators where required by law in the event of a data breach.

Your Rights & How to Exercise Them

Depending on applicable law (e.g., GDPR for EU residents), you may have rights including access, rectification, erasure, restriction, objection, portability, and to withdraw consent.

How to submit a request

Email us at zentechindiaofficial@proton.me or zentechindiaofficial@gmail.com with subject "Data Subject Request". Include your name, email used with us, request type, and any ID to verify identity.

What to expect

We typically respond within 30 days. In complex cases we may extend the period (with notice). We may require identity verification for security.

Children’s Privacy & Changes to Policy

Our services are not intended for children under 13. We do not knowingly collect data from children; if discovered, we will promptly delete such data.

We may update this Policy from time to time. Significant changes will be communicated via email or an in-product announcement and the "Last Updated" date above will be revised.

Contact Us

For privacy-related questions, DSARs, or concerns, contact:

Email: zentechindiaofficial@proton.me
Email: zentechindiaofficial@gmail.com

If you remain unsatisfied you may lodge a complaint with the relevant data protection authority in your jurisdiction.