Introduction

Welcome to Zen-Tech. This Privacy Policy outlines how we collect, use, protect, and disclose personal information collected through our website and services. By accessing or using our platform, you agree to the terms of this Privacy Policy.

Information We Collect

• Personal Information: Full Name, Email Address, Phone Number, Postal Address
• Authentication Data: Login IDs, Passwords (stored securely with encryption)
• Technical Data: IP Address, Browser Type, Device Information, Operating System
• Usage Data: Interactions with the platform, features used, pages visited
• Location Data: If enabled, we may collect location details for service optimization

Purpose of Data Collection

• To operate and maintain our platform and services
• To enhance the user experience through personalization and analysis
• To send important notifications, service alerts, and updates
• To ensure the security and integrity of the platform
• To comply with applicable legal obligations and regulatory requirements

User Rights Under Law

• Access: You may request access to your stored personal data
• Rectification: You may request corrections to inaccurate or outdated data
• Erasure: You may request deletion of your data, subject to legal retention periods
• Consent Withdrawal: You may withdraw consent where processing is based on consent
• Restriction: You may request to limit processing under certain conditions
• Objection: You may object to data processing for direct marketing or legitimate interest
• Complaint: You may lodge a complaint with the appropriate data protection authority

Data Retention

We retain user data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Upon request, your data will be securely deleted unless restricted by law or for legitimate business interests.

Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and deliver personalized content. You can manage cookie preferences in your browser settings.

Third-Party Sharing

We do not sell, rent, or trade your personal information. However, we may share data with third-party vendors and partners strictly for service delivery purposes under confidentiality agreements. All third parties are bound by data protection obligations.

Security of Your Data

We implement robust technical and organizational measures, including end-to-end encryption, secure cloud hosting, and role-based access controls to protect your personal information. While we strive to use commercially acceptable means to protect data, no method is fully secure.

Legal Framework and Compliance

• Compliant with the Information Technology Act, 2000 (India)
• Compliant with General Data Protection Regulation (GDPR), where applicable
• Consent-based processing where legally required
• Information shared with legal authorities only under valid court or government order
• Automated decision-making (if any) is subject to transparency and appeal mechanisms

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal data from children. If we learn that data from a child has been collected, we will promptly delete it.

International Data Transfers

Your data may be transferred to and stored in countries outside your jurisdiction, including countries that may not have the same data protection laws as your own. By using our services, you consent to this transfer.

Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. Users will be notified of significant changes via email, app notification, or platform announcement. Continued use of the services after updates constitutes acceptance of the revised policy.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
Email: zentechindiaofficial@proton.me | zentechindiaofficial@gmail.com